Support

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Service, Training & Support

Minnovare prides itself on the level of customer service and support we provide to our clients at every stage of your engagement with us.  We’ve worked hard to develop an engagement program that ensures you receive the optimum results from our technology.

 

In addition to all initial on-site training being included in our standard implementation plan, we provide regular refresher training sessions, as well as ad-hoc training sessions as required.

 

We also provide access to Minnovare CORE’s online training portal which includes a host of helpful training videos and operating procedures to ensure the technology is being used optimally for the duration of your project.  Visit the Downloads page of this website for all publicly available training and support material such as our Quick-Start Video Guides:

 

Azimuth Aligner Quick-Start Guide (Video)

 

REMOTE IMPLEMENTATION, TRAINING AND SUPPORT PROGRAM (RITS)

In times when travel to-and-from-site is restricted or impractical, Minnovare can still provide all the support and training your operation needs – wherever you are in the world, at any time – day or night.

Our Remote Implementation, Training and Support program (RITS) is available to all clients – equipping them with all the tools, resources and support they need to both carry out new system implementations and train site personnel on how to successfully operate Minnovare technology.
This includes;
– Online person-to-person training via video conferencing
– A suite of online support materials, including install, training and operation manuals
– 24/7 phone and email support world-wide
As well as providing all the necessary training and support, the Minnovare RITS program is designed to provide mining operations greater autonomy and flexibility – enabling clients to conduct implementations and training at a time and pace that suits their schedule.

 

Global Support:  24 / 7 / 365

Our dedicated global Support Team is ready and waiting to assist you with any technical support or general queries you might have.  You can contact our Support Team at any time by filling out the form below, or via these details:

 

Email: support@minnovare.com

Free Call:  1300 090 265 (Australia) – (+1) 888 838 9925 (Canada)

Need Support?  Send Us A message

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